FAQs

What is Happylinx?

Happylinx is a collaborative digital card designed to bring together messages and photos from several people in a single memory.

The person who creates the card shares a guest link or a QR with family, friends, colleagues or guests, and each one can participate from their mobile phone without downloading any app.

For what occasions can I use Happylinx?

You can use Happylinx for birthdays, farewells, retirements, weddings, anniversaries, thank yous, company events, family celebrations or any occasion where you want to gather messages from several people.

It can also be used to prepare a surprise before an event or to collect messages during a celebration.

How does it work?

You can use Happylinx in two ways: as a surprise before a special date, or during a celebration or event.

Before a special date, you create the card, choose a design and share the link with family, friends or colleagues so they can leave their messages before the designated day. You can deliver it as a surprise and, if you want, keep participation open so that more messages or photos of the moment can be added later.

During a celebration or event, you can download a poster with QR from your management panel and place it at a wedding, birthday, party, meal, farewell, retirement or company event. Guests scan it from their mobile phone and leave their message or photo on the spot.

People who are not physically at the celebration can also participate: they only need to receive the guest link or QR. When the card is ready, you can view it online, share it by email or download it in PDF as a souvenir.

Do guests need to register?

No. Guests do not need to create an account or download any app.

They just have to open the guest link or scan the QR and leave their message or photo from their mobile, tablet or computer.

What is the difference between guest link and management link?

The guest link is used so that other people can participate by leaving messages or photos.

The guest QR leads to the same site as the guest link. It is used to participate, not to manage the card.

The management link is private and should only be used by the person who created the card. From there you can view the status of the card, review participation, close the card, and download it when it's ready.

Do not share the management link with guests.

I already have a guest link, what do I have to do?

If you received a guest link or scanned a QR, just follow the steps to leave your message.

You can write a dedication and, if the card allows it, add a photo.

I have purchased a card, where do I manage my card?

After purchasing you will receive a private management link.

From that link you can check your card, share the guest link, download the QR, download a poster with QR, review the participation status and access the final card.

Save that link, because it is private access to your card management.

Can I invite people who are not going to the event?

Yes. Happylinx is designed to bring together all the important people, including those who cannot physically be at the celebration.

You can send them the guest link or the QR so they can leave their message from wherever they are and become part of the final memory.

Can I use Happylinx during an event?

Yes. From your management panel you can download a poster with QR to print, send or display on a screen during a wedding, birthday, party, farewell, retirement or company event.

Guests only have to scan the QR with their mobile phone to leave their message or photo on the spot.

You can also share the link before the event, during the celebration or after, if you want to continue collecting memories.

Can I share the card with a QR?

Yes. From the management panel you can download the QR from the guest page or a poster with QR.

That QR leads to the page where guests can leave their message and, if the card allows it, upload a photo.

You can print it, show it on a screen or send it by WhatsApp before, during or after the event.

Are the messages private?

It depends on the settings chosen by the person creating the card.

There can be two options: manager view, where the person who creates and manages the card can review the messages received from their private panel; or recipient only, where messages are kept private until final delivery and will only be seen by the recipient.

In any case, the card is not public: only those with the corresponding link can access it.

Who can see the card?

Only people who have the corresponding link.

The guest link or your QR allow you to participate. The management link allows you to manage the card. The final link allows you to see the card when it is ready.

For privacy, do not share the management link with invited people.

Can the recipient see the messages ahead of time?

No, unless someone shares the final or management link.

The person creating the card controls when the final card is delivered or shared.

Can I check the messages before handing in the card?

It depends on the privacy settings chosen when creating it.

If the manager view option has been chosen, you will be able to review messages from the management panel. If the recipient only option has been chosen, the messages will be reserved for the recipient.

Can I delete or modify a message?

If you are the person who manages the card and the settings allow it, you will be able to review participation from your panel.

If you are a guest and need to correct something you have sent, contact the person who shared the link with you or write to us at support.

Can I add photos in addition to messages?

Yes. Happylinx allows you to collect messages and, when available on the card, also photos.

Photos help make the final card more personal and become a more complete keepsake.

Do guests pay to upload photos?

It depends on the plan contracted by the person who creates the card.

In the Wedding and Grand Event plan, guest photos are included: guests can add a message and photo without paying an individual extra.

On other plans, adding a photo may work as a premium photo and require an extra payment before the photo is included in the message.

What is the difference between included photo and premium photo?

The photo included is part of the plan contracted by the buyer, as occurs in Weddings and major events. The guest does not pay to add it.

The premium photo is an optional guest extra on plans where photos are not included. In that case, the payment is clearly displayed before finalizing.

Can I add audios or videos?

Currently Happylinx is focused on messages and photos.

If new formats are added in the future, they will be clearly indicated during the card creation process.

How many people can participate?

It depends on the plan chosen when creating the card.

• Essential: up to 20 messages.
• Group: up to 50 messages.
• Celebration: up to 100 messages.
• Wedding and big event: up to 500 guest messages and photos included.
• You will be able to see the limit and included features before completing your purchase.

What plan do I choose for a wedding or large event?

For weddings, large parties, family events, companies, schools or celebrations with many people, the Wedding and large event plan is designed to collect up to 500 messages and includes photos of guests.

If your celebration is smaller, you can choose Essential, Group or Celebration depending on the number of messages you expect to receive.

What happens if the message limit is full?

If the card reaches the message limit of your plan, no more entries can be added unless an extension option is available.

Some messages may be pending until space becomes available or capacity is expanded, always within the participation deadline.

From the management panel you can check the participation status and the contracted limit.

Can I close participation before the deadline?

Yes. The person managing the card can close the participation when they consider that the card is ready.

Once closed, guests will no longer be able to add new messages.

Can I change the deadline?

If the card is still open, you may be able to adjust the deadline from the management panel, depending on the options available.

If you need help, you can write to us at support.

What happens when the card is ready?

When the card is ready, you can view it online, send it to the recipient or download it in PDF to keep it.

Can I download the final card?

Yes. When the card is ready, you can download it in PDF from your management panel during the indicated availability period.

How long will the card be available?

Cards and associated files will be available for 90 days from purchase.

During this period you will be able to access, manage and download the final card. The data may then be automatically deleted for privacy.

When are messages, photos and files deleted?

Messages, photos, and files associated with a card are not retained indefinitely. They are maintained during the indicated availability period to be able to manage and download the card.

When the automatic deletion date arrives, Happylinx can delete the card and its associated contents, including messages, photos and audios if they exist, unless there is a legal conservation obligation or pending incident.

What happens if I lose my management link?

Look in your email for the confirmation message from Happylinx.

If you can't find it, write to us from the same email used in the purchase so we can help you locate your card.

What happens if a guest loses the link?

You can share the guest link again or send the QR from your management panel.

Can I send the card by email?

Yes. When the card is ready, you can send it or share it with the recipient depending on the available options.

You can also download it in PDF to save it or send it by other means.

Can I share the card on WhatsApp?

You can share the guest link or QR via WhatsApp to collect messages.

When the card is ready, you can also share the final link if you want the recipient to view it online.

Is the card public on the internet?

No. The card is not openly published nor is it publicly searchable.

Only those with the corresponding link can access it.

How is my data protected?

We process the data necessary to create, manage and deliver the card.

The links are private and the associated files are kept for the time necessary to provide the service. You can consult more information in the privacy policy.

Where can I consult privacy issues?

For issues related to personal data, privacy or GDPR rights, you can write to:

privacidad@happylinx.com

Where can I ask for help?

You can write to us at:

soporte@happylinx.com

For general questions you can also contact:

hola@happylinx.com

What email should I use to contact?

• hola@happylinx.com for general questions.
• soporte@happylinx.com for incidents or help with a card.
• privacidad@happylinx.com for privacy and data protection.

I can't find my answer, what do I do?

Write to us at soporte@happylinx.com and we will try to help you as soon as possible.

If your query is related to a specific card, include the email used in the purchase and, if you have it, the management link.

Haven't found your answer?

If you still have questions or need help with a specific card, you can write to us from the support page.